Refund policy

# Return & Refund Policy

*Last updated: July 24, 2026*

At Origin Coffee Bar, we want you to love every cup. If something isn't right with your order, here's how we handle returns, exchanges, and refunds.

## Scope of This Policy

This policy applies only to products manufactured or sold directly by Origin Coffee Bar. Some items in our store are sourced from third-party partners and shipped by them rather than by us; these are noted on the product page and in your order confirmation. Returns, exchanges, and refunds for partner-sourced items are handled according to that partner's own return policy, not this one. If you're unsure whether an item qualifies, contact us at roasting@origincoffee.bar and we'll point you in the right direction.

## Coffee Beans & Grounds

Because coffee is a perishable, consumable product, we can't accept returns of opened bags for hygiene and freshness reasons. That said, your satisfaction matters more to us than a strict rule:

- If a bag arrives damaged, stale, or otherwise not as described, contact us within **14 days of delivery** and we'll send a replacement or issue a full refund — no need to ship anything back.
- Unopened, unexpired bags in original packaging can be returned within **14 days** of delivery for a refund (see shipping terms below).

## Brewing Equipment & Merchandise

Grinders, brewers, mugs, apparel, and other non-perishable goods may be returned within **14 days of delivery** if they are:

- Unused and unopened, in original packaging
- Accompanied by proof of purchase (order number or receipt)

Once we receive and inspect your return, we'll notify you of the approval status and process any refund to your original payment method within 5–10 business days.

### Return Shipping

- **Change of mind:** the customer is responsible for return shipping costs. We recommend a trackable shipping method, as we can't guarantee we'll receive your returned item.
- **Defective or incorrect item:** we cover return shipping costs and will send a prepaid label.

## Subscriptions

You can skip, pause, swap, or cancel your coffee subscription at any time from your account before your next billing date. Charges for orders already processed or shipped are not refundable, but if a shipped subscription order arrives damaged or incorrect, we'll make it right per the Coffee Beans & Grounds section above.

## Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or isn't what you ordered, contact us within **14 days of delivery** with your order number and a photo of the item. We'll cover return shipping (if applicable) and offer a replacement or full refund, your choice.

## Non-Returnable Items

- Opened or used coffee beans/grounds (outside of a quality issue)
- Gift cards
- Items marked "Final Sale"
- Cafe/in-store food and beverage purchases, which are non-refundable once served
- Products sold by third-party partners (see "Scope of This Policy" above)

## How to Start a Return

1. Email **roasting@origincoffee.bar** with your order number and reason for return.
2. We'll confirm eligibility and, if applicable, send you a return authorization and shipping instructions.
3. Pack the item securely in its original packaging and ship it back.
4. Once received and inspected, we'll process your refund or replacement.

## Refunds

Approved refunds are issued to your original payment method. Please allow 5–10 business days after we receive your return for the refund to appear, depending on your bank or card issuer.

## Exchanges

Need a different size, grind, or item instead? The fastest way is to return the original item for a refund and place a new order. For defective items, contact us and we'll arrange a direct exchange.

## Questions?

Reach out anytime at **roasting@origincoffee.bar** — we're happy to help.