Shipping policy

# Shipping Policy

*Last updated: July 24, 2026*

We roast to order, so please read below for how long your order will take to reach you.

## Scope of This Policy

This policy applies only to products manufactured or sold directly by Origin Coffee Bar. Some items in our store are sourced from third-party partners and shipped by them rather than by us; these are noted on the product page and in your order confirmation, and may ship separately on a different timeline. If your order contains a mix of both, you may receive multiple shipments and tracking numbers.

## Processing Time

Because our coffee is roasted to order for freshness, please allow **3–5 business days** for your order to be roasted, packed, and handed off to the carrier before it ships. Processing time is separate from transit time below. Equipment, merch, and subscription orders follow the same processing window unless noted otherwise on the product page.

Orders are not processed on weekends or holidays.

## Shipping Destinations

We ship worldwide. If you don't see your country available at checkout, contact us at **roasting@origincoffee.bar** and we'll do our best to help.

## Shipping Costs & Delivery Estimates

Shipping cost is calculated at checkout based on your delivery address, order weight, and selected shipping method — you'll see the exact cost before you pay. Estimated transit times (after processing) are shown at checkout and typically run:

- **Domestic (US):** 2–5 business days
- **International:** 7–21 business days, depending on destination and customs processing

These are estimates, not guarantees, and can be affected by carrier delays, weather, customs, or holidays.

## Customs, Duties & Taxes (International Orders)

International orders may be subject to import duties, taxes, and customs fees charged by your country upon arrival. These are the responsibility of the customer and are not included in your order total or shipping cost. Customs policies vary widely, so please check with your local customs office if you're unsure.

## Order Tracking

Once your order ships, you'll receive a confirmation email with tracking information. If you have a store account, you can also view order status there.

## Subscriptions

Recurring subscription orders are roasted and shipped on your selected schedule. If your subscription ship date falls near a holiday, allow extra time for processing and delivery. You can view or adjust your next ship date from your account.

## Lost, Delayed, or Damaged Shipments

- **Delayed:** if tracking shows no movement for an extended period, contact us at **roasting@origincoffee.bar** and we'll look into it with the carrier.
- **Lost in transit:** if a package is confirmed lost by the carrier, we'll send a replacement or issue a refund.
- **Damaged in transit:** if your order arrives damaged, contact us within 14 days of delivery with a photo of the damage and we'll send a replacement or refund — see our [Return & Refund Policy](#) for details.

## Incorrect Address

Please double-check your shipping address at checkout — we're not able to reroute a package once it's shipped. If a package is returned to us as undeliverable due to an incorrect address, we'll reach out to arrange reshipment, and additional shipping costs may apply.

## Questions?

Reach out anytime at **roasting@origincoffee.bar** — we're happy to help.